Request an Exchange Policy
📦 Couture Download Return & Exchange Policy
At Couture Download, we want every customer to feel confident and fabulous in their tunic. While we do not offer refunds, we are happy to offer exchanges to help you find the right fit and style.
💫 Our Exchange Promise
-
Exchanges are accepted within 15 days of delivery.
-
Items must be unworn, unwashed, and in original condition with tags attached.
-
Items must be free of damage, stains, odors, or signs of wear.
- Customers are responsible for return shipping unless the item arrived damaged or we made an error.
⚠️ Please Note
- If your preferred size or style is unavailable at the time of exchange, you’ll receive a store credit for future use.
- Exchanges are processed once your original item is received and inspected.
We appreciate your support of our small business. This policy helps us manage inventory responsibly while still giving you flexibility and peace of mind. Thank you for shopping with Couture Download! 💕
Return Item to
Couture Downlad
292 Partridge Road,
Orangeburg SC 29118
How to Request an Exchange:
- Click the “Start a Return/Exchange” button below.
- Complete the form with:
- Your full name
- Shipping address
- Order number
- The reason for your return/exchange
- What size or item you’d like in exchange
- We’ll review your request and respond within 2 business days with instructions.
- Once approved, ship your item back to us in its original condition.
- After we receive and inspect it, we’ll send out your new item or issue store credit.